Last Updated: November 15, 2023
At Little Pepe Store, we take pride in providing high-quality collectible merchandise. We want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures and policies regarding returns, refunds, and exchanges for products purchased from our website at lilttlpepa.com.
Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
2.1 You may return most new, unopened items within 30 days of delivery for a full refund of the product price (excluding shipping costs).
2.2 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags and packaging, and accompanied by the original receipt or proof of purchase.
2.3 For limited edition or collector's items, special return conditions may apply, which will be specified on the product page.
2.4 Certain items are non-returnable due to hygiene reasons or personal use, including but not limited to:
3.1 To initiate a return, please contact our customer service team at [email protected] or call us at +440766515671. We will provide you with specific instructions on how to return your item.
3.2 All returns must be pre-approved by our customer service team. Please do not send your purchase back without contacting us first.
3.3 When contacting us about a return, please provide the following information:
3.4 After receiving your return request, we will email you a Return Merchandise Authorization (RMA) number and return instructions, including the return shipping address.
3.5 All returned items should be packed securely in the original packaging, if possible, and should include the RMA number on the outside of the package.
4.1 You are responsible for the cost of return shipping unless the return is due to our error (you received an incorrect or defective item).
4.2 We recommend using a trackable shipping service and purchasing shipping insurance for your return. We cannot be responsible for items that are lost or damaged in return transit.
4.3 For returns due to our error, we will provide you with a prepaid shipping label or reimburse your return shipping costs.
5.1 Once we receive and inspect your return, we will notify you that we have received your returned item and inform you of the status of your refund.
5.2 If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account depends on your payment provider's processing times, but typically takes 5-10 business days.
5.3 Refunds will include the purchase price of the returned item(s) but will not include the original shipping costs unless the return is due to our error.
5.4 If you received free shipping as part of a promotion or minimum order requirement, and the return causes your order total to fall below the minimum requirement, the standard shipping cost may be deducted from your refund.
5.5 For partial returns, we will only refund the cost of the returned items.
6.1 If you wish to exchange an item for a different size, color, or product, please follow the return process outlined above and specify that you want an exchange instead of a refund.
6.2 Exchanges are subject to product availability. If the requested exchange item is unavailable, we will issue a refund instead.
6.3 If the exchange item has a different price than the original purchase:
6.4 You are responsible for the shipping costs to return the original item. We will cover the shipping costs to send you the exchange item.
7.1 If you receive a damaged or defective item, please contact us at [email protected] within 48 hours of receipt, including photos of the damage.
7.2 For damaged or defective items, we will provide a full refund including original shipping costs, or send you a replacement item at our expense, depending on your preference and product availability.
7.3 In the case of collector's items with minor manufacturing flaws that are inherent to the production process and do not significantly affect the overall appearance or function of the item, we reserve the right to determine whether a refund or replacement is warranted.
8.1 If you haven't received a refund within 10 business days after we've confirmed your return has been processed, please check your bank account again.
8.2 If the refund has not appeared, please contact your credit card company or bank, as it may take some time before your refund is officially posted.
8.3 If you've done all of this and still have not received your refund, please contact us at [email protected].
9.1 Sale items can be returned under the same conditions as regular-priced items, unless specifically marked as 'Final Sale' or 'Non-Returnable.'
9.2 Please note that if a regular-priced item goes on sale after your purchase, we cannot refund the difference in price.
10.1 We accept returns from international customers under the same conditions as domestic customers.
10.2 International customers are responsible for all shipping costs, customs fees, duties, and taxes incurred during the return process, unless the return is due to our error.
10.3 Please note that international shipping times may vary, and it may take longer to process international returns and refunds.
11.1 You may cancel an order within 24 hours of placing it, provided the order has not yet been shipped. To cancel an order, please contact us at [email protected] with your order number and a request to cancel.
11.2 If your order has already been shipped, you will need to follow the standard return process.
12.1 All Little Pepe Store collectibles come with our Collector's Guarantee, which ensures the authenticity and quality of your purchase.
12.2 If at any time you discover that a collectible purchased from Little Pepe Store is not authentic or has a manufacturing defect not disclosed at the time of purchase, we will provide a full refund or replacement, regardless of when the purchase was made.
12.3 The Collector's Guarantee does not cover damage caused by improper handling, storage, or display of the collectible after delivery.
13.1 We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website.
13.2 It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about our Refund Policy, please contact us at:
Little Pepe Store
643 Roberts Track
Rosemouth HR9 7GB
United Kingdom
Email: [email protected]
Phone: +440766515671